Privacy Policy
Veteran Medical Evidence
Effective Date: 10/27/2026
1. Introduction
Veteran Medical Evidence (“VME,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and medical information entrusted to us.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, create an account, use our secure application, communicate with us, or request our services.
This Privacy Policy applies to VeteranMedicalEvidence.com and associated websites, applications, portals, and services operated by Veteran Medical Evidence (collectively, the “Platform”).
By using the Platform, you acknowledge the information practices described in this Privacy Policy. Where applicable law requires consent or authorization for specific information practices, we will obtain it separately.
2. Scope of This Privacy Policy
This Privacy Policy applies to information collected through:
• Our website at VeteranMedicalEvidence.com.
• Our secure online application and client portal.
• Service requests, account registrations, and transactions.
• Email, telephone, text message, and other communications.
• Customer service inquiries and support interactions.
• Marketing campaigns, advertisements, and social media interactions.
• Independent medical review and documentation services.
Our Platform may contain links to third-party websites or services, including social media platforms. These third parties operate under their own privacy policies, and Veteran Medical Evidence is not responsible for their independent information practices.
This Privacy Policy does not replace any Notice of Privacy Practices, HIPAA authorization, or other privacy notice that may be required for particular medical services or providers.
3. Information We Collect
Depending on how you interact with the Platform, we may collect the following categories of information.
A. Personal and Contact Information
• Full name.
• Date of birth.
• Email address.
• Telephone number.
• Mailing address.
• Account registration information.
• Communication preferences.
B. Veteran and Service-Related Information
• Military service history.
• Branch of service.
• Service dates.
• Military-related medical history.
• Information concerning service-connected conditions.
• Prior VA disability determinations or related documentation.
• Other information relevant to requested medical evidence services.
C. Medical and Health Information
When you request medical evidence services, we may collect sensitive health information, including:
• Medical records and treatment history.
• Diagnoses, symptoms, and reported conditions.
• Service Treatment Records.
• Clinical notes and examination findings.
• Medical test results.
• Prior medical opinions and evaluations.
• Relevant VA documentation.
• Health questionnaires and supporting documentation.
• Information submitted for independent medical reviews, Nexus Letters, or other requested services.
Medical information is collected and processed for legitimate service-related purposes, subject to applicable privacy laws and required authorizations.
D. Account and Transaction Information
• Account identifiers and login information.
• Service requests and order history.
• Payment and billing details.
• Transaction records.
• Communications concerning purchased services.
• Documents uploaded to or accessed through the secure portal.
Payment information may be processed by authorized third-party payment processors. We do not necessarily store complete payment card information on our systems.
E. Technical and Usage Information
When you use our Platform, certain information may be collected automatically, including:
• Internet Protocol (IP) address.
• Browser type and version.
• Device type and operating system.
• Pages visited and navigation activity.
• Dates and times of visits.
• Referring websites.
• Cookies and similar identifiers.
• General geographic information derived from IP addresses.
• Website performance and diagnostic information.
F. Communications and Feedback
We may collect information you provide through:
• Contact forms.
• Customer service inquiries.
• Emails and text messages.
• Surveys and feedback forms.
• Reviews and testimonials.
• Social media interactions.
• Telephone communications, including recordings where permitted by law and with any required notice or consent.
4. How We Collect Information
We collect information through the following methods:
Information You Provide Directly
You may provide information when creating an account, requesting services, completing forms, uploading medical records, making purchases, or contacting our team.
Information Collected Automatically
Certain technical information may be collected through cookies, server logs, and authorized website technologies.
Information Received From Authorized Third Parties
We may receive information from medical professionals, healthcare providers, service providers, or other parties when permitted by applicable law and supported by any required authorization.
We may also receive information from authorized marketing, analytics, or advertising providers in connection with general website activity and lead generation.
5. How We Use Your Information
Veteran Medical Evidence may use collected information to:
• Create and manage secure portal accounts.
• Process service requests and purchases.
• Coordinate independent medical reviews and professional documentation services.
• Communicate with Veterans regarding orders, documentation requirements, and service updates.
• Provide authorized medical professionals with information necessary to conduct requested reviews.
• Process payments and maintain transaction records.
• Respond to inquiries and provide customer support.
• Maintain and improve website functionality.
• Protect against fraud, unauthorized access, and security threats.
• Maintain business records and comply with applicable legal requirements.
• Send administrative and transactional communications.
• Send promotional communications where legally permitted and subject to applicable consent requirements.
• Analyze general website performance and marketing effectiveness using authorized technologies.
Medical information submitted for professional services will not be used or disclosed for unrelated marketing purposes without any authorization required by applicable law.
6. HIPAA and Protection of Medical Information
Veteran Medical Evidence recognizes the sensitive nature of medical information and the importance of maintaining its confidentiality, integrity, and availability.
The VME application operates with administrative, technical, and physical safeguards designed to support compliance with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and applicable implementing regulations.
Where HIPAA applies to Veteran Medical Evidence or its service providers, protected health information (“PHI”) will be handled in accordance with applicable HIPAA Privacy, Security, and Breach Notification Rule requirements.
Safeguards may include:
• Secure account authentication and access controls.
• Encryption and secure transmission technologies.
• Role-based access restrictions.
• Administrative security procedures.
• Monitoring and security controls.
• Controlled access to medical documentation.
• Appropriate security requirements for authorized vendors and service providers.
Only authorized individuals and service providers may access sensitive medical information as necessary for permitted purposes.
Where required, Veteran Medical Evidence will enter into appropriate agreements with business associates or other service providers handling protected health information.
The use or disclosure of protected health information will be subject to applicable law and any additional authorization requirements.
A HIPAA-compliant application does not eliminate every security risk, and no electronic system can guarantee absolute security.
7. Disclosure and Sharing of Information
Veteran Medical Evidence may share personal information with authorized parties when reasonably necessary to operate the Platform, provide requested services, or satisfy applicable legal obligations.
These parties may include:
A. Independent Medical Professionals
Authorized medical professionals may receive relevant medical records and supporting documentation to complete requested medical evidence services.
These professionals exercise independent clinical judgment and are responsible for complying with applicable professional and privacy obligations.
B. Service Providers and Technology Vendors
We may engage third parties that provide:
• Secure application hosting.
• Information technology and security services.
• Payment processing.
• Customer support systems.
• Communication services.
• Document management.
• Website analytics and operational support.
Where applicable, these providers are subject to contractual confidentiality, security, and privacy obligations.
C. Legal and Regulatory Authorities
We may disclose information when required or permitted by applicable law, including in response to lawful subpoenas, court orders, regulatory requirements, or other valid legal processes.
D. Business Transactions
Information may be transferred in connection with a merger, acquisition, restructuring, financing, or sale of business assets, subject to applicable privacy laws and confidentiality requirements.
E. Marketing and Advertising Providers
We may share limited information with authorized marketing and advertising providers when legally permitted.
We do not authorize the use or disclosure of protected health information for unrelated advertising or marketing activities without any legally required authorization.
We do not sell personal medical records.
We will not disclose sensitive medical documentation to third-party advertisers for their independent marketing purposes without legally sufficient authorization.
8. SMS and Electronic Communications
Veteran Medical Evidence may communicate with you through email, telephone, or text message regarding account activity, service requests, orders, documentation requirements, and other administrative matters.
Where required by law, we will obtain your consent before sending promotional text messages or marketing communications.
Consent to receive marketing communications is not a condition of purchasing services.
You may opt out of promotional text messages by replying STOP, or by following other opt-out instructions provided in the message.
You may unsubscribe from promotional emails using the unsubscribe link included in those communications.
Transactional or service-related communications may continue when legally permitted or necessary for account administration.
SMS consent protection: We will not share or sell your consent to receive SMS text messages, including mobile opt-in data, with third parties or affiliates for their independent marketing or promotional purposes.
Text messages and ordinary email may not provide the same level of security as the VME portal. Users should avoid transmitting sensitive medical records or other confidential health information through unsecured communication channels.
9. Cookies, Analytics, and Tracking Technologies
Our website may use cookies and similar technologies to maintain functionality, understand visitor activity, and improve the user experience.
These technologies may include:
• Essential cookies necessary for website operation.
• Preference cookies that remember user settings.
• Analytics tools that evaluate general website traffic and performance.
• Advertising technologies used for authorized marketing activities.
Where applicable, we may use third-party analytics providers, such as Google Analytics, or advertising platforms to evaluate marketing performance.
Tracking technologies must be configured and used in accordance with applicable privacy requirements.
We do not authorize advertising or analytics technologies to collect protected health information from secure medical records, authenticated medical portal content, or sensitive service communications in violation of applicable law.
Where required, we will obtain appropriate consent or provide legally required privacy choices.
You may manage certain cookie preferences through your browser settings or any available website privacy controls.
Disabling some cookies may affect website functionality.
10. Data Storage and Retention
Personal information may be stored electronically through secure systems, servers, cloud infrastructure, or authorized third-party service providers.
Where applicable, physical records may be maintained using appropriate administrative and physical safeguards.
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:
• Providing requested services.
• Maintaining account and transaction records.
• Meeting applicable medical record retention requirements.
• Complying with legal, regulatory, and contractual obligations.
• Resolving disputes.
• Protecting legitimate business interests.
Retention periods may vary depending on the type of information, the services provided, and applicable legal requirements.
When information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it, as appropriate and consistent with applicable law.
11. Information Security
Veteran Medical Evidence uses administrative, technical, and physical safeguards designed to protect personal and sensitive information from unauthorized access, alteration, disclosure, or destruction.
These safeguards may include secure authentication procedures, encryption technologies, access restrictions, internal security policies, and appropriate oversight of service providers.
Although we take reasonable precautions, no method of electronic storage or internet transmission can be guaranteed completely secure.
You are responsible for protecting your account credentials and notifying us promptly of suspected unauthorized account activity.
Where required by applicable law, we will provide notifications concerning qualifying data breaches or unauthorized disclosures.
12. Your Privacy Rights and Choices
Depending on your state of residence and the laws applicable to Veteran Medical Evidence, you may have rights concerning your personal information.
These rights may include the ability to:
• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion of eligible information.
• Obtain information regarding certain disclosures.
• Opt out of promotional communications.
• Exercise other rights provided under applicable privacy laws.
Certain requests may be subject to exceptions, including medical record retention requirements, legal obligations, security considerations, and information necessary to complete requested services.
Where HIPAA applies, individuals may have additional rights concerning their protected health information, including rights to access records, request amendments, request certain restrictions, and receive an accounting of certain disclosures.
Requests may be submitted to:
We may request additional information to verify your identity before processing certain privacy requests.
13. California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), to the extent those laws apply to Veteran Medical Evidence and the information involved.
These rights may include:
Right to Know and Access
Request information about the categories and specific pieces of personal information collected, used, or disclosed.
Right to Delete
Request deletion of eligible personal information, subject to applicable exceptions.
Right to Correct
Request correction of inaccurate personal information maintained by the Company.
Right to Opt Out
Opt out of the sale or sharing of personal information for cross-context behavioral advertising, where applicable.
Right to Limit Sensitive Personal Information
Request limitations on certain uses or disclosures of sensitive personal information where this right applies.
Right to Non-Discrimination
Exercise applicable privacy rights without unlawful discriminatory treatment.
Certain information, including information governed by HIPAA, may be exempt from particular CCPA requirements.
Veteran Medical Evidence will process applicable privacy requests in accordance with governing law.
California residents may submit requests to:
We may require reasonable identity verification before fulfilling requests.
14. California Direct Marketing Disclosure Requests
California residents may have the right under California's Shine the Light law to request certain information regarding disclosures of personal information to third parties for their direct marketing purposes.
Requests may be submitted to:
Subject line: California Information-Sharing Disclosure
We will respond to qualifying requests as required by applicable law.
15. Children's Privacy
The Platform and its services are intended for adults and are not directed toward children under 18.
We do not knowingly solicit personal information directly from minors for independent account registration or service purchases.
Information relating to a minor may be processed when legally authorized and reasonably necessary for an appropriate service or transaction.
If we become aware that personal information has been collected from a minor in violation of applicable law, we will take appropriate steps to address the information, including deletion where required.
Parents or legal guardians with concerns may contact us at [email protected].
16. Third-Party Websites and Services
The Platform may include links to third-party websites, resources, payment processors, or communication services.
These third parties may have their own privacy policies and information-handling practices.
Veteran Medical Evidence is not responsible for the independent privacy practices of third-party websites or services that we do not control.
We encourage users to review the applicable privacy policies before providing personal information to third parties.
17. Public Submissions, Reviews, and Testimonials
Certain areas of our website or social media accounts may allow users to submit reviews, comments, testimonials, or other content.
Information voluntarily posted in public areas may be visible to others.
Users should not include sensitive medical information, personal identifiers, or confidential documentation in publicly accessible comments or reviews.
Medical records and information submitted through the secure portal for professional services are not treated as public submissions.
We will obtain any authorization required by applicable law before using identifiable protected health information in promotional testimonials or advertising.
We reserve the right to moderate public content consistent with our Terms and Conditions and applicable law.
18. Updating or Correcting Your Information
You may request updates or corrections to certain personal information associated with your account.
Where available, account information may be updated directly through the secure VME portal.
You may also request assistance by contacting:
For security purposes, we may require identity verification before making certain changes.
Requests involving medical documentation will be evaluated in accordance with applicable privacy laws and professional recordkeeping requirements.
19. Changes to This Privacy Policy
Veteran Medical Evidence may update this Privacy Policy periodically to reflect changes in business operations, services, technology, or legal requirements.
When changes are made, the updated Privacy Policy will be published on our website with a revised effective date.
Where required by law, we will provide additional notice or obtain appropriate consent before implementing changes affecting how personal information is used or disclosed.
We encourage users to review this Privacy Policy periodically.
20. Governing Law
This Privacy Policy shall be interpreted in accordance with the laws of the State of Delaware, without regard to conflict-of-law principles, except where applicable federal law or mandatory state privacy laws require otherwise.
Nothing in this Privacy Policy limits or waives privacy rights or protections that cannot legally be waived.
21. Contact Information
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact:
Veteran Medical Evidence
Website: Veteran Medical Evidence & Nexus Letters for VA Claims
Email: [email protected]
22. Copyright and DMCA Notices
For concerns regarding alleged copyright infringement involving materials published on the Veteran Medical Evidence website, please contact:
Copyright infringement notices should include the information required by 17 U.S.C. § 512(c)(3), where applicable.
Counter-notifications should comply with 17 U.S.C. § 512(g)(3), where applicable.
This section does not replace any additional procedures or designated-agent requirements applicable under the Digital Millennium Copyright Act.
Important Disclaimer
Veteran Medical Evidence is an independent medical evidence service provider and is not affiliated with, endorsed by, or sponsored by the United States Department of Veterans Affairs.
Veteran Medical Evidence is not a law firm, attorney, or VA-accredited representative. We do not provide legal advice, represent Veterans before the VA, or file or prosecute VA disability claims.
All medical reviews, opinions, and documentation are subject to independent professional judgment. No service guarantees a particular medical conclusion, disability rating, service connection determination, increase in benefits, or favorable VA decision.
Only the Department of Veterans Affairs determines VA benefits and claim outcomes.